Frequently Asked Questions

Mondays: 11am - 3pm

Tuesdays: 10am - 3pm

Wednesdays: 11am - 3pm

Thursdays: 10am - 3pm

Fridays: 11am - 3pm

Evenings are available on request for sugaring appointments only. Please note my children will be in the house during the appointment.

Saturdays are available on request for facial appointments. Saturday appointments include an extra out of hours charge (so that I can cover childcare).

The easiest way to book is online, or if you would prefer you can book in via email, or you can text or Whatsapp me on 07984429295

The deposits are taken via Stripe on booking.

If you cancel or change an appointment I do ask that you notify me with more than 48 hours notice before your appointment.

Deposits are non refundable. But you can reschedule the appointment as long as you’ve given more than 48 hours notice.

No shows incur a 100% charge.

If you are running late please let me know as soon as you can.

If you are more than 10 minutes late to your appointment and do not give me notice you will be marked as a no show and charged the full price of the treatment.

Certain treatments can be made shorter, but you will still be charged at the full price.

You can change your appointments using the online booking system, or you can email me: sasha@heldtherapies.com or text me on 07984429295

Please note you will need to give me at least 48 hours notice. With less notice period you will lose your deposit, and will need to cancel your appointment and book a new one.

Held is on Woodborough Street in Easton - just off St Marks Road, in Bristol. Please note I work by appointment and do not accept walk ins.

The full address can be found on your Ovatu booking confirmation.

There is free on street parking here. You may not be able to park directly outside, but there is almost always a space somewhere on my road.

Held is a space just for people that identify as female or non binary, so please no cis male friends or partners. Feel free to bring non binary or female identifying friends and partners, but I do ask that for massage or facials you come alone so that you can fully relax.

All children are welcome and as I have two small boys I have a house full of toys and am not afraid of crumbs/nappies/dribbling/screaming/pushchairs! But again, please come alone for quiet treatments.

I do appreciate if you can let me know of any extra people coming before the appointment.

New clients need to pay for their appointments upfront via my booking system.

Returning clients may pay on the day via cash, or an online booking link.

You will need to book through me to avoid paying upfront.

You can! I have physical vouchers that you can pick up from my treatment room that are handed printed by myself. Or I can send you an e-voucher via email.

To purchase a voucher please email me here.

You can book in for any of my treatments, but please do let me know that you are pregnant when you book as some treatments do need to be tailored specifically. If you are being treated for complications during your pregnancy I do ask that you talk to me before booking as these could be contraindications for treatment.

A contraindication is something that prevents or restricts treatments.

Total contraindications like bacterial infections, viral infections, or fungal infections, mean that no treatment can be carried out.

Medical contraindications mean that you will need to get permission from your doctor before booking, or you may have to sign your consent before the treatment takes place. These include things like unstable blood pressure, recent scar tissue, allergies, sensitivities, pretty much anything that you are currently being treated for.

A local contraindication is when a treatment is prevented from being carried out over a particular area, this includes things like bruises, broken skin, sunburn, skin tags, skin conditions etc.

Please do get in contact with me if you’d like to talk about whether or not you have a contraindication for treatment.